CONTACT US: (502) 747-8942 Bill pay 1-877-221-4881
WE KNOW THE MAIL SYSTEM CAN BE INADEQUATE AT TIMES. TO ENSURE WE RECEIVE YOUR BILLS BY THE DUE DATE WE WOULD ADVISE SIGNING UP FOR BANK DRAFT. IF INTERESTED, PLEASE CALL THE OFFICE TO ADD IT TO YOUR ACCOUNT.
IF YOU WOULD PREFER TO SIGN UP FOR BANK DRAFT OR AUTO PAYMENTS THROUGH YOUR CUSTOMER PORTAL, PLEASE BE ADVISED, SELECT "AUTOMATIC BANK DRAFT" IF YOU WOULD LIKE US TO TAKE YOUR PAYMENT FROM YOUR BANK ACCOUNT ON THE DUE DATE EACH MONTH FOR FREE. OR YOU CAN ALSO SELECT "AUTOMATIC PAYMENTS" TO HAVE YOUR PAYMENT TAKEN FROM YOUR DEBIT/CREDIT CARD, OR AN E-CHECK BY NEXBILLPAY ON THE DUE DATE EACH MONTH, BUT BE ADVISED, THE PROCESSING FEE WILL STILL APPLY FOR THOSE PAYMENTS.
WE CAN ALSO SEND YOUR MONTHLY STATEMENT DIRECTLY TO YOUR EMAIL! GIVE US A CALL OR EMAIL [email protected] to set it up.
IF YOU WOULD PREFER TO SIGN UP FOR BANK DRAFT OR AUTO PAYMENTS THROUGH YOUR CUSTOMER PORTAL, PLEASE BE ADVISED, SELECT "AUTOMATIC BANK DRAFT" IF YOU WOULD LIKE US TO TAKE YOUR PAYMENT FROM YOUR BANK ACCOUNT ON THE DUE DATE EACH MONTH FOR FREE. OR YOU CAN ALSO SELECT "AUTOMATIC PAYMENTS" TO HAVE YOUR PAYMENT TAKEN FROM YOUR DEBIT/CREDIT CARD, OR AN E-CHECK BY NEXBILLPAY ON THE DUE DATE EACH MONTH, BUT BE ADVISED, THE PROCESSING FEE WILL STILL APPLY FOR THOSE PAYMENTS.
WE CAN ALSO SEND YOUR MONTHLY STATEMENT DIRECTLY TO YOUR EMAIL! GIVE US A CALL OR EMAIL [email protected] to set it up.
North Shelby Water Company is not affiliate with DOXO.
DOXO is a third-party online bill payment website.
North Shelby Water Company cannot control when or even if payments will be received from this website therefore this could result in late penalties.
DOXO is a third-party online bill payment website.
North Shelby Water Company cannot control when or even if payments will be received from this website therefore this could result in late penalties.
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Online Bill Pay
View your account information and pay your bill online. *PLEASE NOTE: AMPSTUN WILL BE PERFORMING SCHEDULED MAINTENANCE ON THE SYSTEM TONIGHT, AND THE CUSTOMER PORTAL WILL BE UNAVAILABLE FROM 9:00PM ON 9/8/26 TO 1:00AM ON 9/9/26. PLEASE PLAN TO MAKE PAYMENTS AROUND THIS TIME FRAME* |
Rates & Services
View service information and rates. |
STATE SALES TAX INFORMATION
Residential water sales shall not be charged Kentucky State Sales Tax. This includes multiple meters that are used exclusively for residential use such as irrigation meters and garage meters. Rental Property accounts that are listed under or billed to an owner or company are not exempt from State Sales Tax. Although the property is residential it will only be exempt from State Sales Tax if it is in the tenant’s name and the bill is sent to the address of the tenant. Mobile Home Parks are treated with the same guidelines as rental property. Farms, barns, and farm irrigation meters are exempt from State Sales Tax only if a valid farm exemption certificate is on file with the Utility.
Click on the link below for more information about Residential Sales Tax:
Residential Exemption Changes - TAXANSWERS (ky.gov)
Residential Exemption Changes - TAXANSWERS (ky.gov)
CONTACT US:
(502) 747-8942
1-800-870-4148
